Privacy Policy
Last updated: September 2024
Introduction
quaint-lark is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Financial information relevant to your loan enquiry
- Employment and income details
- Information about your assets and liabilities
- Technical data such as IP address and browser type when you visit our website
How We Collect Information
We collect personal information through:
- Direct interactions when you submit enquiry forms on our website
- Consultations conducted in person, by phone, or via video conference
- Correspondence via email
- Automated technologies when you browse our website
Purpose of Collection
We use your personal information to:
- Respond to your enquiries and provide requested services
- Assess your eligibility for finance products
- Communicate with lenders on your behalf (with your consent)
- Improve our services and website functionality
- Comply with legal and regulatory obligations
Disclosure of Information
We may disclose your personal information to:
- Lenders and financial institutions for the purpose of processing your application
- Credit reporting bodies as required by law
- Professional advisers including lawyers and accountants
- Government agencies and regulators when required by law
- Service providers who assist us in operating our business
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. These measures include:
- Secure servers and encrypted data transmission
- Access controls limiting who can view your information
- Regular security assessments and updates
- Staff training on privacy and data handling
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Financial records are retained for a minimum of seven years in accordance with Australian regulatory requirements.
Your Rights
Under the Privacy Act, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Lodge a complaint about our handling of your information
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to make a complaint, please contact us:
Email: [email protected]
Address: Level 12, 201 Kent Street, Sydney NSW 2000, Australia
Complaints
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.